FAQ

Where can I use my tile mural and accent tiles?

You can install your tile mural and accent tiles permanently to any wall such as a kitchen backsplash, tub and shower surround or as a fireplace surround or mantle (temperature not to exceed 350 degrees).

Do you have pictures of the different tile finishes?

We do! Click here to view glossy versus satin finishes. The finishes are also comparible to the finish of Daltile’s Semi-Gloss series (glossy and satin). This series is a great match for our tiles.

What is base tile made of?

The ceramic tiles are standard smooth surface tiles with built in spacers that have had the special polymer coating applied to them. They are the high-quality, USA-made Daltile brand. Since the image covers the entire area of the tiles it is not important to match the tile brand.

Will my tiles fade?

These tiles are not UV protectant, so in a pool or outdoor setting, they might. They are fine in a kitchen or bathroom. Sitting them in a window might make them fade … but as a wall application, they won’t.

How long will it take to receive my tile murals (or accents)?

Most orders are shipped within 1 week. Each order is custom-made as it is ordered, so please allow up to 2 weeks for a US delivery. If you need your tiles more quickly than that, just let us know and we will see what we can do to get them out to you more quickly. Orders are then shipped UPS ground, unless otherwise noted. International orders can take a little longer and are shipped via USPS Global Express.

How much will the shipping costs be and how many days does it take for my shipment to arrive?

We usually ship your order via UPS ground service. Shipping costs are based on the weight of the shipment and the distance it will travel. Our system connects with the UPS system during check out so you will know total cost with shipping (via UPS ground) of your order before you complete your purchase.

I am trying to match a particular shade of a color in my home. How can I be sure that the color in the design will match?

The shade or hue of an exact color is impossible to match and determine for a number of reasons. The most important factor that determines the color we see on the website or when a design is printed is the settings of your particular monitor and printer. Color is interpreted by each brand of monitor and printer differently. When trying to match colors it is best to receive your tiles first and then match your paint or drapery colors with the tiles rather than the other way around.

I’ve placed an order and now I need to cancel it. What do I do and will I be charged?

Although completing and submitted the order form is an authorization for us to charge your credit card for your order, if we have not started making your tiles for you than your order may be cancelled without charge or penalty. If the tiles have already been made, we apologize but we cannot cancel the order. These tiles are made-to-order so it is costly to produce each one. Email us immediately to cancel your order and we promise we will respond immediately!

What is your return policy?

Because these tiles are made-to-order, we cannot do returns. If you are ordering a whole wall, we recommend ordering a few samples before ordering the entire batch. They can obtain samples and help you in designing your wall.

What happens if my tile is damaged during shipping?

If your tiles arrive damaged, you must notify us within 24 hours of receiving your tiles. We will re-make your tiles and ship them to you at our expense. You must keep the damaged items and all packaging material for shipper’s inspection and pick up as we will make a claim with the shipper. All orders that are shipped with UPS are fully insured but your cooperation with UPS is necessary to file a damage claim.

What are your hours/when can I contact you?

We are “open” 24 hours a day, 7 days a week for shopping! We generally answer e-mail and confirm orders all days of the week from 9:00 am to 6:00 pm Eastern Time. We always try to respond to all our e-mails just as quickly as possible and on a first come, first serve basis.

I have some questions and I’d rather speak to someone. How do I speak with someone?

If you have questions we would love to hear from you. You can give us a call at 215-939-4303 or if you prefer that we call you just send us an e-mail with your name, phone number, time zone (or State) and a good time range to call you and we will call you. For international situations, we can Skype with you!

Can I order samples?

Yes! You can. We offer a discounted price for samples. Email us for details.